1.Acceptance of Terms

By accessing or using slabos.org, any subdomain, the live demo, the crew app, or any other SlabOS product (collectively, the “Service”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Service.

2.Description of Service

SlabOS is a multi-tenant SaaS platform built for countertop fabrication shops. The Service includes quoting, scheduling, job management, slab inventory, crew mobile, customer portal, AI assistance, and reporting. Some features require an account; some (such as the live demo and marketing pages) do not.

3.Eligibility

You must be at least 18 years old, have the legal capacity to enter binding contracts, not be subject to a prior account termination by SlabOS, and not reside in any country subject to U.S. embargo.

4.Account Registration

If you create an account, you will provide accurate, current information. One account per business entity. You are responsible for the security of your credentials and for all activity under your account. Notify us at security@slabos.org of any suspected unauthorized access.

5.Acceptable Use Policy

You agree not to:

• Reverse engineer, decompile, disassemble, or attempt to derive source code from the Service;
• Use automated scraping or systematic extraction (other than authorized exports) without written permission;
• Probe, scan, or test for vulnerabilities except under a Responsible Disclosure program with written authorization;
• Use the Service for illegal activities, harassment, defamation, or hosting prohibited content;
• Transmit malware, viruses, or other harmful code;
• Resell, sublicense, or make the Service available to any third party without written agreement;
• Use the Service in violation of export-control laws.

SlabOS may suspend or terminate accounts that violate this policy, with or without notice depending on severity.

6.User Content

You retain ownership of all content you submit to the Service (“User Content”). You grant SlabOS a limited, non-exclusive, worldwide license to host, store, transmit, and display User Content solely to provide the Service to you. SlabOS may remove content that violates these Terms or applicable law.

7.Intellectual Property

SlabOS owns all right, title, and interest in the Service, including the brand, trademarks, code, design, models, and Documentation. No rights are granted except the limited rights to use the Service expressly stated in these Terms or in an applicable Order Form.

8.Free Trial and Demo Access

SlabOS offers a three (3) business-day side-by-side trial for prospective customers. Trial users may access a dedicated SlabOS tenant pre-loaded with their data (per a separate Data Migration Authorization). The trial creates no commitment: if the user does not proceed, migrated data is permanently deleted within 24 hours of notice. Public live-demo accounts at slabos.org/demo are intended for evaluation only and are reset periodically.

9.Subscription and Billing

Paid use of the Service is governed by the Master Subscription Agreement and the applicable Order Form, which together control fees, term, renewal, payment, and termination for paying customers. These Terms apply to free and trial users.

10.Third-Party Services and Integrations

The Service connects with third-party services including Google Maps (mapping), Telnyx (SMS), Resend (email), Anthropic (AI), and planned integrations with Stripe (billing) and QuickBooks (accounting). Use of those integrations is subject to the respective third party's terms. SlabOS is not responsible for third-party service availability or content.

11.Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” SLABOS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI-GENERATED OUTPUTS ARE BEST-EFFORT AND MAY BE INCORRECT; USERS ARE RESPONSIBLE FOR VERIFYING AI OUTPUTS BEFORE RELYING ON THEM. PAYING CUSTOMERS RECEIVE ADDITIONAL WARRANTIES UNDER THE MSA AND SLA.

12.Limitation of Liability

For free and trial users, SlabOS's aggregate liability is limited to US $100. For paying customers, see the Limitation of Liability provisions in the MSA. In no event will SlabOS be liable for indirect, consequential, special, or punitive damages.

13.Indemnification

You agree to indemnify and hold harmless SlabOS from any third-party claim arising from your use of the Service, your User Content, your breach of these Terms, or your violation of third-party rights.

14.Termination

SlabOS may suspend or terminate your access to the Service for violation of these Terms, with or without notice depending on severity. You may stop using the Service at any time. For paying customers, termination of paid access is governed by the MSA.

15.Changes to Terms

SlabOS may update these Terms from time to time. Material changes will be communicated by email (where you have an account) or by in-app banner. Continued use of the Service after the effective date of changes constitutes acceptance.

16.Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA. Disputes will be resolved by binding arbitration in Wilmington, Delaware under the AAA Commercial Arbitration Rules, except that either party may seek injunctive relief in any court of competent jurisdiction.

17.Contact

Questions about these Terms? Reach legal at legal@slabos.org. General inquiries: David@slabos.org. Phone: +1 (778) 837-8834.

Notices to SlabOS Inc. should be sent to the registered agent address on file with the Delaware Division of Corporations.